Support
Help for all Purpose Software apps. The fastest way to reach us is email — a human reads every message, usually within one business day.
contact@purpose-company.comInclude the app name and your device — it saves a round-trip.
Masterpiece
Resona
FlowHour
Auto VolumeCommon questions
I purchased a subscription but it isn't active.
First try Restore Purchases inside the app (on the subscription screen). If it still doesn't activate within a few minutes, email us with the account email you use in the app — we'll reconcile it with the store.
How do I cancel a subscription?
Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Deleting the app does not cancel a subscription.
How do I delete my account and data?
In Masterpiece: Museum → settings (⋯) → Account → Delete Account. This permanently removes your account, artworks, photos and all associated data from our servers. If you can't access the app, email us from the address you registered with and we'll delete it for you within 30 days.
How do I report content or block a user?
Open the work in the salon, tap ⋯, then choose Report or Block. Reported works are hidden automatically once flagged by multiple users, and our team reviews reports.
Something else isn't working.
Email us — include the app name, your device model, and what you expected to happen. We answer within 1–2 business days.
Account & data deletion
Delete your account any time from inside the app (settings → Account → Delete Account), or email contact@purpose-company.com from your registered address. Deletion is permanent and completed within 30 days. No sign-in is required to request it by email.
Privacy
What we collect and why is written in plain language in our privacy policy. We don't run ads and we don't sell data — the apps are funded by optional subscriptions.